Our Regulators

ESP Water is committed to meeting all of our regulatory obligations to ensure their consumers receive the best possible service.  ESP Water applies to Ofwat for a New Appointment and Variation (NAV) Licence to serve our consumers.

The water industry is served by several regulatory bodies, with different areas of responsibility.

Ofwat is the economic regulator of the water industry in the UK. Their vision is to make the greatest contribution possible to improving life through water.
Ofwat’s strategy sets out their three strategic goals:
1. To transform water companies’ performance for customers
2. To drive water companies to meet long-term challenges through increased collaboration and partnerships
3. For water companies to serve a wider public purpose, delivering more for customers, society and the environment.

Contact Numbers 
0300 034 2222 (for customers in England)
0300 034 3333 (for customers in Wales)

Website: https://www.ofwat.gov.uk/


The Drinking Water Inspectorate (DWI) provides reassurance to the public that the water coming to their taps from the underground pipes meets certain criteria to ensure it is completely safe for consumers to drink.
The water quality is constantly monitored, examined and regulated by the Drinking Water Inspectorate (DWI).

Website: https://www.dwi.gov.uk/


The environmental agency is responsible for protecting and improving the environment in England and Wales.

  • River and coastal water pollution
  • Fisheries
  • Recreation
  • Navigation
  • Water resource management
  • River management

Contact details

General enquiries: 03708 506 506
Floodline: 0345 988 1188
Incident hotline: 0800 807 060

Website: www.environment-agency.gov.uk



CCW is the independent industry watchdog that represents the interests for water and sewerage customers in England and Wales. CCW deals with customer complaints against water and sewerage companies and licensed suppliers.

You can contact CCW at any point, but they will usually ask that you contact us first to investigate a matter before they begin their own investigations.

Contact details

Tel: 0300 034 2222

Website: www.ccwater.org.uk

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